How to mute and unmute notifications

How to mute and unmute notifications

Notifications are sent in the Insight app. Muting means that you no longer will receive notifications. Muting and unmuting notifications can be done at different levels:
  1. Device level - settings such as 'do not disturb' or mute settings for particular browsers.
  2. Browser level (not applicable if using the iOS or Android app) - when first visiting the web app, users are asked to allow or block notifications, this can also be changed later.
  3. Insight App level - allow or completely mute notifications in the app.
  4. Machine level - allow or mute notifications for a particular machine.
  5. Sensor /KPI level - allow or mute notifications for a particular sensor or KPI.
In addition notifications can also be controlled in your browser and device. Be aware that you can turn everything on in the Insight app, but still not receive notifications if these are muted.

Device level

Windows 11 & Windows 10

  1. Open Settings by pressing the Windows Key + I on your keyboard.
  2. Click on System, then select Notifications (or Notifications & actions in Windows 10).
  3. Toggle the settings to ON.

macOS (Apple MacBook)

  1. Click the Apple menu icon in the top-left corner of your screen.
  2. Select System Settings (or System Preferences).
  3. Click Notifications in the left sidebar.
  4. Toggle the settings for the specific browser you are using.

Browser level

When first opening the Insight web app, you'll be asked whether you wish to block or allow notifications. Later on this can be changed in the browser settings. This varies per browser, but the basic principle is usually as follows.
Open the innius Insight app, and then to the left of the url address bar, you'll see the settings icon for that particular website/web app (1.). Click this to open the settings, and ensure that notifications are set to your preference (2.).



Insight App level - Webapp

On the webapp version of the Insight app, notifications can be completely muted or activated using the toggle switch, found in the notifications panel on the navigation bar (3.).


Insight App level  - Mobile apps

When starting the mobile versions of the Insight app, you will be presented with the option (2.) to allow the app to send you notifications. Then, once the app has opened, you will need to open the notifications panel via the navigation bar and also change the toggle to 'Notifications active'(3.).

If you clicked 'Don't allow' when first opening the app, this can later be changed in your app settings.




Machine level notification settings

You can mute notifications for a particular machine for:
  • 1 hour
  • 8 hours
  • Always

You can also choose to still receive emergency notifications during the muted period.  

You can mute a machine as a whole on the machine page, by clicking on the  icon (6) on the machine tile. 


A new window will appear from which you can select the duration of the mute period (7.).

The same setting can also be found on the Machine profile page itself, at the top  of the machine timeline (8.).

 For an individual sensor or KPI

You can find the notification setting for an individual sensor in the Comment and events timeline of that particular sensor or KPI (9.).